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frequently asked Questions

Don't see your question here? Visit our FAQ page to learn more about using Klarna. You can reach Klarna at or by downloading the Klarna app.

I received an invoice that I have already paid. What should I do?

Check whether the invoice amount has been debited from your bank account and whether Klarna was the recipient of the payment. If your payment hasn't posted despite the correct information, log into your Klarna account and select "Report a problem" to pause your bill. If you paid directly to the merchant, please make another payment to Klarna and contact the merchant for a refund.

I have not received my order. What happens to my bill?

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The amount on my invoice is incorrect. What should I do?

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i want to return What should I do?

Follow the retailer's return instructions and be sure to retain the tracking number of your return. Log into your Klarna account and select "Report a return" to have your invoice paused. Once the retailer has registered your return, you will receive an adjusted invoice.


    31, Kiesselbachweg,
    22399 Hamburg

  • return

    You can only return new, unopened and undamaged items within 14 days.

    right of withdrawal 
  • payment

    Payment in advance, credit card, PayPal, immediate transfer, payment by invoice (Klarna)

  • shipping

    All masks and accessories will be delivered between 2–3 days. Some Bipap and CPAP machines will be delivered between 3 and 12 days.

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Einstellung und Funktionen

Wo kann man sich das Gerät einstellen lassen, wenn man es online bestellt?

Sie können die Einstellungen Ihrer gewohnten CPAP-Therapie auf der DreamStation oder Dream Station Go verwenden. In der Gebrauchsanleitung werden die Schritte nachvollziehbar erklärt.

Darf man das Gerät selbst einstellen?

Das Gerät kann jederzeit von Ihnen selbst eingestellt werden. Die einzelnen Bedienschritte sind in der Gebrauchsanleitung zu finden. Für weitere Hilfe empfehlen wir Ihnen, sich an Ihr Schlaflabor oder Ihren Arzt zu wenden.

Was ist die Flex-Grad-Einstellung?

Hiermit können Sie den Grad der Luftdruckentlastung einstellen, die Sie während der Therapie beim Ausatmen verspüren. Diese Funktion kann von Ihrem Fachhändler aktiviert oder deaktiviert werden. Wenn Ihr Fachhändler die Funktion „Flex" aktiviert, stellt er bereits einen für Sie spezifischen Grad auf dem Gerät ein. Sie können diese Einstellung auf einen Wert zwischen 1 und 3 erhöhen oder reduzieren. Die Einstellung „1" steht für eine geringe Druckentlastung, während höhere Zahlen für eine größere Druckentlastung stehen.

Was ist die Rampenfunktion?

Zur angenehmeren Gewöhnung an den Inspirationsdruck Ihrer Schlaftherapie können Sie Ihren Fachhändler bitten, eine Rampe einzustellen. Das bedeutet, Sie bestimmen eine niedrige Anfangsdruckeinstellung sowie eine Zeitspanne, in der das Gerät den Druck über die angegebene Dauer vom Rampenanfangsdruck auf die Therapiedruckeinstellung erhöht.


What is sleep apnea?

Chlafapnea is a common sleep disorder characterized by repeated pauses in breathing during sleep.

These interruptions, also called apneas, are caused by the collapse of the upper airway, which prevents oxygen from reaching the lungs.

Apneas can have a significant impact on your energy levels, mental performance and long-term health. Therefore, do not ignore potentially dangerous symptoms such as snoring and excessive daytime sleepiness, but consult a sleep medicine specialist. Treatment can help you get the sleep you need to feel like yourself every day.

Which sleep mask is right for you?

Sleep masks at a glance

Your mask has a major impact on the effectiveness of your therapy. It should meet your personal needs and not cause leakage or pressure points on the face. Also, talk to your doctor about your personal habits and needs to find out which model is right for you.

We offer you masks from the DreamWear series, which allow a high degree of freedom of movement thanks to their innovative design and are available in the Philips online shop. You can also get these and other Philips sleep therapy masks from a retailer of your choice.

Cpap bipap difference?

Even if CPAP and BiPAP are identical in terms of the mask, functionality and opening effect, the two ventilation methods also differ in a few points.

The most crucial difference is the air pressure. CPAP only has one air pressure setting, while BiPAP has two. That is, a CPAP machine applies consistent pressure to the airway, while a BiPAP mask applies higher pressure when inhaling and lower pressure when exhaling. As a result, CPAP users have to expend more force when exhaling than BiPAP users.

What is position dependent sleep apnea?

In classic sleep apnea, the airways are repeatedly blocked during sleep, which leads to an interruption in breathing. Position-dependent sleep apnea is a special form of this. Here the airways are mainly blocked in the supine position.

Sleep apnea affects the quality of sleep and can have a significant impact on performance and overall health. If you have sleep apnea and supine apnea events are twice as common as those on your side, your sleep apnea is probably position dependent. Sleeping on your side can significantly reduce your symptoms.

Bipap or cpap?

BiPAP (biphasic positive airway pressure) is a form of ventilation that combines a ventilator with spontaneous breathing. The patient can breathe spontaneously through BiPAP ventilation without interrupting the preset ventilation rate.

This is a form of ventilation in intensive care that enables pressure-supported ventilation.

It is used when the patient needs to be ventilated but still needs to train their own spontaneous breathing. In the case of obstructive pulmonary diseases such as COPD or asthma, BiPAP ventilation can only be carried out with special monitoring, as there is a risk of undersupply or oversupply with respiratory volume.

CPAP therapy: help with obstructive sleep apnea

CPAP therapy is breathing therapy that takes place during sleep. It is considered the standard therapy and is the most commonly used method for obstructive sleep apnea (OSA)


Why oxygen mask?

An oxygen mask is a device that covers the face, nose and mouth to allow breathing of pure oxygen or a breathing gas mixture under difficult conditions . These include reduced atmospheric pressure, contaminated environment or hypoxia.

When to change cpap masks?

Why and how often should I get a new CPAP mask cushion?

If any part of the system shows signs of wear (cracking, cracking, discoloration, upholstery damage, etc.), you should discard and replace that component.

If you wear a face mask and find that the valve is damaged, warped, or cracked, you should replace the elbow. The mask should no longer be worn if the valve is damaged as it can then no longer fulfill its safety function.

Because your mask change schedule is unique to you, we strongly recommend that you refer to your mask user guide for detailed information.

In general, the following indicators indicate that the mask or one of its components should be replaced:

You have to keep tightening the head straps,The mask no longer feels soft and springy, but stiff,You feel that the treatment is not as effective as before,The mask cushion is slippery even after cleaning,The mask cushion is No longer clear and transparent,The mask cushion and frame show signs of wear, stiffness, cracks or fractures.