Shipping policy
### SHIPPING AND RETURNS
**CARESHOPPRO offers the following delivery options:**
- **Standard Delivery**: 2 to 3 business days. (Additional time may be required for some selections.)
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**TRACKING SHIPMENTS**
Once you have successfully purchased an item from CARESHOPPRO.EU, you will automatically receive a link to your purchased item. You will also receive your tracking number once it has been issued. This may take a few hours. You can track the progress of your order online in the login area of the website.
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**RECEIVING DELIVERIES**
Please note that for security reasons, an adult must be present at the delivery address to accept the package.
Currently, CARESHOPPRO can only accept verified delivery addresses worldwide. Please note that CARESHOPPRO does not ship to P.O. boxes, APO/FPO addresses, or hotels.
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**RETURN POLICY**
You can return most new, unopened items within 14 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
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**SHIPPING**
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.